# Overview

CollieAI has two roles:

| Role      | Access                                                                       |
| --------- | ---------------------------------------------------------------------------- |
| **User**  | Own projects, policies, rules, dictionaries, and logs                        |
| **Admin** | Everything a user can do **plus** the Admin panel for system-wide management |

## Becoming an Admin

There is no self-service way to obtain admin privileges. An admin role can be assigned through one of three methods:

{% stepper %}
{% step %}

### CLI script

Run from the server:

```bash
python scripts/promote_admin.py user@example.com
```

{% endstep %}

{% step %}

### Direct SQL

Update the database directly:

```sql
UPDATE users SET role = 'admin' WHERE email = 'user@example.com';
```

{% endstep %}

{% step %}

### Admin panel UI

An existing admin changes the role of another user through [User Management](/admin-panel/user-management.md).
{% endstep %}
{% endstepper %}

## Accessing the Admin Panel

Once you have the admin role, a **shield icon** appears in the sidebar. This icon is only visible to admins. Click it to open the Admin panel.

## Admin Dashboard

The dashboard landing page displays high-level system statistics:

* **Total users** -- number of registered accounts
* **Active users** -- users who have been active recently
* **Total projects** -- projects across all users
* **Total requests** -- cumulative API requests processed

Below the stats you will find links to the four management sections:

* [User Management](/admin-panel/user-management.md) -- search, activate/deactivate, and change roles
* [System Dictionaries](/admin-panel/system-dictionaries.md) -- create word lists available to every user
* [System Policies](/admin-panel/system-policies.md) -- create policies and rules available to every user
* [Support Tickets](/api-reference/support-tickets.md) -- view and respond to user support requests


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